Support

Need help with the Pacero app? Email us at hello@pacero.pro and a real person will get back to you, usually within two business days. It helps to include your iPhone model and what you were doing when the problem happened.

Common questions

• Which iPhones can scan a room?

  Scanning uses the LiDAR Scanner, found on iPhone 12 Pro and later Pro and Pro Max models. On other iPhones, tap Start a scan, then Add manually to enter each space yourself — everything else in the app works the same.

• The camera view is blank when I start a scan.

  Camera access is turned off for Pacero. Open the iPhone Settings app, tap Pacero, and turn on Camera. You can also add spaces manually without the camera.

• How do I delete my account?

  In the app, go to Settings → Account → Delete account. This permanently deletes your account and the scans saved to it.

• How do I switch the app to Spanish?

  Go to Settings → Language and choose Español. The app, voice dictation, and the AI interview all switch together.

To learn how Pacero handles your data, read our Privacy Policy.